9-1-1 Emergency Communications

James T. Soukup
Director
James T. Soukup
Mailing Address
505 W. Chapel Hill St.
Durham, NC 27701
Phone
(919)560-4500 ext. 274
Fax
(919)560-4713
E-mail
e-mail the director
Durham Emergency Communications 911 Center

DECC is working to improve the quality of our services. You can help by rating the services we provided using the following survey. The information and comments that you offer will greatly assist us in evaluating our culture of service. We appreciate your time in responding to this survey. Remember, this survey is dealing only with the telephone segment of the service provided.


Date of Service Time of Service:
     

Location Phone:


Optional Information
Name:

Phone Number:
Question 1:  Quality of Service
     Overall experience with 911

Excellent    Good    Satisfactory    Poor   

Question 2:  Type of Service
     Which service did you request

Police    Fire    Medical/EMS    Other   

Question 3:  911 Operator
     Was Operator coureous & professional

Excellent    Good    Satisfactory    Poor   

Question 4:  911 Answering Time
     Was your call answered in a timely matter

Yes    No

Question 5:  Information Retreival
     Were questions asked easy to understand

Yes    No Don't Remember  

Question 6:  Additional Comments