Welcome to e-Durham
Your Online Payment and Permit Website


Your Privacy
At the City of Durham, we are committed to protecting your privacy. We use the information we collect about you to process account information and to provide a more personalized payment experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
  • When you pay online, we need to know your name, e-mail address, service location, credit card number, and expiration date. This allows us to process your payment and to notify you of your account status.

  • When you customize your account, we need only an e-mail address--which we use to send the information you requested.

  • We monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
How does the City of Durham protect customer information?
When you make a payment or access your account information, we use a secure server. The secure server software (SSL - Secure Socket Layer) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will the City of Durham disclose the information it collects to outside parties?
The City of Durham does not sell, trade, or rent your personal information to others. The City of Durham may provide aggregate statistics about our customers, traffic patterns, and related site information to other government agencies, but these statistics will include no personally identifying information. The City of Durham may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of the City of Durham, our users, or others.
In summary
We are committed to protecting your privacy. We use the information we collect on the site to make electronic payments at the City of Durham possible and to enhance your overall payment experience. We do not sell, trade, or rent your personal information to others.
Your consent
By using our Web site, you consent to the collection and use of this information by the City of Durham. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
The City of Durham welcomes your questions and comments about privacy. Please click HERE to send us an email.